Residents Survey

The survey was undertaken for two reasons the first to access the impact of the development after the initial first 12 months of construction and secondly to reach out to residents in the adjacent communities to give them voice and engage them more effectively in the process.

The survey was designed by the Residents Representatives and distributed in a door to door drop in November of 2018 and collection was completed in early December with the final batch being returned in January 2019.


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Overall Findings


Findings by Issues


Findings by Area


The Survey focuses on 6 issues;

Almost 1000 surveys were distributed in the areas adjacent to the St James’s campus with over 200 returned representing a 20% response rate. 



Overall Findings

The percentages responses are based on the numbers distributed and Rialto with 300 is the largest area by some way followed by Ceannt Fort at 200 and SCR at 109 all the other areas are under 100 units.


Areas surveyed and response rate %



Below are two graphs that show the overall results of the survey by particular issue and by area and what can be seen is that for three of the issues things are much as expected (Health,Information and Working Hours) and for the other three (Noise, Dirt Traffic and Impact on my Home) issues are worse or much worse as experienced by 70% of survey respondents .

The impacts vary from area to area as one might expect however it is fair to say that the experience of the majority of residents is worse or much worse over the 12 month period .

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Survey Recommendations

The Residents Alliance Group completed this survey in December 2018 and since the findings  have not yet  been formally presented to  the Residents Project Monitoring the  Resident Representatives have agreed to  update the original recommendations to take account of the current issues that have been identified.

The survey covered the following areas;

Noise Dirt and Dust

Is the issue that most residents find to be currently “worse” or “much worse”  than the previous year.  The most obvious source of dirt and dust has resulted from the excavation work on site and the transport of the “dirt“ off site. 

There are a number of issues here that need to be addressed;


The wheel wash is not effective, that fact that mitigation in the form of street cleaning, window and car wash confirms this however the level of dirt that is being deposited on public street continues to be unacceptable in spite of the mitigation in place.
The wheel wash system should be completely reviewed, and the builders should ensure that an appropriate system is in place, that staff are available to operate the system and the system is regularly maintained.



Dublin City Council

Given the central role that Dublin City Council in the management of roads, traffic and parking it is our view that the DCC should;

Dublin City Council Planning Enforcement

The DCC Planning Enforcement Office to make public the planning enforcement plan for the NCH  construction phase  where activities impact on the residents in the area.



Impact on my Home

Survey respondents cite dirt and dust as the main impact on their home, in the form of dirty windows, cars, dirt being walked into the house and being unable to open windows due to the dust and noise.  BAM have over the last 18 months put in place some mitigation measures such as window cleaning and tokens for car washes however at the time of writing these measures have been intermittent with not clear criteria for entitlement to these services


Residents have a right to accurate and regular information in regard to the building of the NCH with its potential impact on their homes and lives. To date information that has been available has proven to be inaccurate or irregular. 

The Residents Alliance Group recommend that;

Specific Actions
In terms of the finding there was one finding that we believe needs further clarification. The Health issue did identify an increase in stress levels among a significant numbers of residents all around the site however it is notable that one area had an “out of the norm” finding and that is in Ceannt Fort more particularly along O Reilly Ave ( Ceannt Fort  respondents identified themselves as ORA) where it was indicated that there were greater use of prescribed drugs and visits to GPs.

In the light of this we recommend that ;